- We want you to be satisfied with your DBEL Studio purchase. If within a day of receiving your order you're not 100% satisfied, you may raise a request for exchange or return at firstname.lastname@example.org. Kindly attach images and state the issue.
- Items damaged for reasons not covered under warranty cannot be accepted back for a refund.
- Refunds are applicable only for orders placed directly on DBEL Studio's official website. Any orders placed through channel partners are not DBEL Studio’s responsibility.
- Your refund credit will be issued after the item has been returned and inspected. Return shipping charges will be deducted from the credit amount.
- Any shipping charges paid on the original order are non-refundable.
Please ensure the following while returning a product to DBEL Studio:
- Original Packaging: The product must be returned with its original packaging.
- Intact Tags: Tags, including barcodes, must be intact. Ensure accessories, manuals, warranty cards, shipping label (pasted on the packet), and invoice are included.
- Unused and Original Condition: The product should be unused and in its original condition.
- To & From Shipping Charges: To and from shipping charges will be applicable in case of return/exchange.
Flexible Return Terms:
We strive to accommodate our patrons with a flexible and customer-friendly return policy. Replacements are welcome under the following terms:
- Wrong Product Dispatched: If a wrong product has been dispatched.
- Manufacturing Defect: If you identify a manufacturing defect in the received product.
- Product Received in Damaged Condition: If the product is received in a damaged condition.
- Hand-Made Products: For hand-made products, slight differences in texture, color, and size may occur. These natural variations are not considered defects but add uniqueness to each piece. We urge our patrons to consider this for such products, as artisans craft each piece individually.